Return Policy


Terms and Conditions for Nuera1. IntroductionWelcome to Nuera, an online platform dedicated to providing cognitive-enhancing puzzles and games specifically curated to foster environments where neurodiversity can thrive. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please refrain from using our website and services.
2. Product Description and Usage

  • Product Nature: Our offerings include puzzles, games, and interactive tools designed to stimulate cognitive development and cater to neurodiverse individuals. These products are intended for personal use in environments conducive to learning and growth.
  • Safety and Suitability:

3. Purchase and Financial Transactions

  • Refund Policy: While we aim for customer satisfaction, refunds are considered on a case-by-case basis for products not meeting described standards or unfit for purpose. Please contact customer support for any refund queries.
  • Transaction Issues: In the event of payment issues, product discrepancies, or other transaction-related queries, users are directed to seek assistance through our customer support system at support@nuera.com (mailto:support@nuera.com).

4. Dispute Resolution

  • Support Contact: For any disputes or issues, please contact us at support@nuera.com (mailto:support@nuera.com). We commit to addressing concerns with due diligence, striving for a resolution that is fair and reasonable.
  • Resolution Process: We will acknowledge your dispute within 48 hours and aim to resolve it within 14 business days, although complex issues might take longer. We may suggest informal mediation before pursuing formal legal action.

5. Limitation of Liability

  • We do not accept liability for any indirect, incidental, special, consequential, or punitive damages, or loss of profit or revenue, arising from or in connection with the use or inability to use our products or services, except as prohibited by law. This includes statutory rights concerning goods or services not as described, not of satisfactory quality, or not fit for purpose.

6. Intellectual Property

  • Ownership: All content, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on this website are the property of Nuera or its content suppliers and are protected by international copyright laws.
  • Use Restrictions: Users are granted a limited license to access and use the website and its content for personal, non-commercial purposes. Unauthorized use, reproduction, or distribution of content is strictly prohibited.

7. User Conduct

  • Acceptable Use: You agree to use our website only for lawful purposes, in a manner that does not infringe the rights, or restrict or inhibit the use and enjoyment of the website by any third party.
  • Prohibited Conduct: This includes, but is not limited to, hacking, distributing viruses, or engaging in any activity that disrupts or interferes with our services.

8. Changes to Terms

  • We reserve the right to update or change these Terms at any time. Changes will be posted on this page, and if significant, we will notify users through email or prominent notice on our site. Continued use of the site post-change constitutes your acceptance of the new Terms. We recommend periodically reviewing these Terms.

9. Governing Law

  • These Terms will be governed by and construed in accordance with the laws of South Africa, excluding its conflict of law provisions. For users in the UK, these Terms are also subject to English law. Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of South Africa for South African users or England and Wales for UK users.

10. Contact Information

  • For any questions regarding these Terms, please contact us at support@nuera.com (mailto:support@nuera.com).